One Ocean Kayaks Policies



Terms of Sale

top
  • The purchase of a set of kayak plans and/or other "plans" grants a license to build ONE item per one set of plans.
  • A single additional kayak/item may be constructed from the original mold/plans for a fee equal to 70% of the price of the plans. Payment shall be made prior to construction.
  • All kayaks will be built for personal use only and not for commercial resale.
  • All kayak designs shall be built substantially according to the recommended methods and materials in the Manuals and web site. The builder is solely responsible for quality control and consequences arising from unaproved design modifications.
  • One Ocean Kayaks designs are the property of Vaclav Stejskal and are protected by Copyright. No part of the plans, manuals or products may be copied, digitized, reverse engineered and/or reproduced without explicit permission by Vaclav Stejskal.
  • By purchase of the kayak plans and/or manuals the buyer indicates agreement to all 'Terms of Sale'.



Returns and Exchanges

top
  • All packages returned within 30 days of purchase and in undamaged* condition qualify for 100% refund per One Ocean Kayaks Money Back Guarantee. Shipping cost is not refundable.
    *undamaged: Items must be sent back in the same packaging arrangement and container as received. If paper items are removed from package, they cannot have smudges, creases, bent corners or wrinkles caused by improper handling. Damaged items will be assessed 10% restocking fee.
  • No refunds will be granted after 30 days.
  • Exchange of plans: in exchange of plans of lower cost, refund of the differential will be issued directly to the buyer by a check or to the credit card used in the original purchase. Conversely, cost differentials for higher cost items will be charged to the original card.
  • Exchange or refunds will be granted after the receipt of the original package.
  • Items sent in error due to our mistakes will be exchanged free of charge including shipping cost.
  • Items returned due to errors on the buyers part will be charged 15% restocking fee on return of package. Please, be sure to double check what you ordered, your shipping address, contact information and contact us as soon as possible before the item is sent out to avoid this.

        Kits

  • The One Ocean Kayaks Money Back Guarantee also applies to kits. Kits must be returned protected and packaged securely in the original container. Shipping cost is not refundable.
  • We insure kit packages against damage and do everything possible to assure that the kit contents arrive unharmed however things can be mishandled during shipping in which case damage must be documented and a claim needs to be filed with the shipping company.
  • After a claim is filed, damaged components will be replaced free of charge (if repair is difficult).
  • Kits must be returned using the original shipper and insured.
  • Exchanges for kits are subject to 15% restocking fee.


Privacy Policy

top
  • Sensitive Credit Card information - is never stored on One Ocean Kayaks web site server or personal computers.
  • Customer address, personal data or order information is never sold, given or released in any shape or form to anyone.